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Frequently Asked Questions
To view a categories FAQ, click on the category title below:
• Designing Custom Products Online
• Invoices
• Online Accounts
• Ordering
• Privacy & Security		 • Products
• Seton.com Services
• Shipping & Returns
• Still Need Help? Contact Customer Service
Designing Custom Products Online top
General Questions:
Q. Why can't I see your Design Your Own Application?
Q. Can I send my design to someone else?
Q. When I print the page I get a black box where the tag design is?
Q. Will I receive a proof of my completed design?
Q. Is the color I see on screen the actual color of my product?
Q. Can I have my company logo on my product?
Q. What if I design my product but cannot order until I get approval?
   
Pipe Marker Application Questions:
Q. How do I choose a Pipe Marker?
Q. How do I choose a Pipe Marker Size?
Q. What are the different Pipe Marker materials?
   
Property I.D. Tag Application Questions:
Q. What is an asset?
Q. Why identify my assets/property?
Q. I've never used property identification. What should I do to get started?
Q. What's the difference between an asset identification tag and a property identification tag?
Q. How should property identification tags be applied?
Q. What is the difference between standard and tamper-evident material?
Q. Wouldn't someone be able to just scratch off the information printed on the tag?
Q. Do I need to specify an adhesive for my tags?
Q. What is bar code symbology?
Q. Should I use a bar code on my tags?
Q. Should I use serial numbers on my tags?
Q. What does sequential numbering mean?
Q. What if I want non-sequential numbering?
Q. What if I want to order variable names?
Q. What if I want different series of numbering?
Q. Can I order different color tags or do they all have to be one color?
Q. Can the prefix and suffix be alpha characters?
Q. How many numbers can I have in the number box?
Q. What is a tag header?
Q. How many lines of text can I use?
Q. What is the maximum number of characters per line?
Q. How can I see the full height of the design screen?
Q. How long will it take to receive my order?
Q. How do I know which size tag to choose?
Q. What if I need a different size tag?
Q. Can I have my company logo on my tag?
Q. What do I do after I finish designing my tag?
   
Valve Tag Application Questions:
Q. What Valve Tag sizes can I choose from?
Q. The price I see on screen doesn't seem to reflect the total cost for all the tags I am ordering?
Q. What is the difference between Stamped and Engraved Valve Tags?
Q. Which Materials are available for Stamped versus Engraved Valve Tags?
Q. Every time I type a $ in my stamped tag, it doesn't respond?
Q. I'm creating a Stamped Valve Tag and I keep getting the 'Maximum Characters Exceeded' message. What can I do?
Q. I would like to use color-coding in my valve tagging, can I still design my own tags?
Q. Why does the 'Select Legend Color' box get disabled?
Q. What are my numbering options for Stamped Valve Tags?
Q. What if I want a Stamped Valve Tag with just numbering?
Q. What are my numbering options for Engraved Valve Tags?
Q. What does # of sets mean?
Q. Will my Valve Tags look just like the preview tag on-screen?
Q. How do I hang my valve tag?
Q. Can I order multiple valve tags with this design your own tool?
Q. How do I change my design once my design has already been submitted to the shopping cart?
Q. How can I see the full height of the design screen?
Q. Can I send my design to someone else?
Q. When I print the page I get a black box where the tag design is?
Q. Will I receive a proof of my completed design?
Q. How long will it take to receive my order?
Q. Is the color I see on screen the actual color of my tag?
Q. What if I design my tag(s) but cannot order until I get approval?
Q. What do I do after I finish designing my tag?
Q. How do I contact your customer service department?
   
Traffic & Parking Signs Application Questions:
Q. What is the difference between the 4 sign styles available?
Q. What is the difference between a sign with a header versus no header?
Q. How come when I choose a Sign Header I cannot change the size of my sign?
Q. Why can't I design a steel traffic sign?
Q. Why are the Header signs less expensive than the No Header signs?
Q. How do I mount my sign?
Q. Can I order multiple sign designs with this "Design Your Own" tool?
Q. How do I change my design once my design has already been submitted to the shopping cart?
Q. Can I see my sign design in actual size?
Q. How can I see the full height of the design screen?
Q. Can I send my design to someone else?
Q. When I print the page I get a black box where the sign design is?
Q. Will I receive a proof of my completed design?
Q. How long will it take to receive my order?
Q. Is the color I see on screen the actual color of my sign?
Q. I can't remember what sign options I selected in my last order. How can I find out?
Q. What if I design my sign(s) but cannot order until I get approval?
Q. What do I do after I finish designing my sign?
Q. How do I contact your customer service department?
   
Inventory Labels Application Questions:
Q. Why can't I change the text color for my label?
Q. Why can't I change the material of my label?
Q. How many lines of text can I have on my label?
Q. How do I get the 2nd and 3rd lines to not be grey?
Q. What is the minimum order I can purchase?
Q. Can I order multiple label designs with this "Design Your Own" tool?
Q. How do I change my design once my design has already been submitted to the shopping cart?
Q. How can I see the full height of the design screen?
Q. Can I send my design to someone else?
Q. When I print the page I get a black box where the sign design is?
Q. Will I receive a proof of my completed design?
Q. How long will it take to receive my order?
Q. Is the color I see on screen the actual color of my label?
Q. I can't remember what inventory label options I selected in my last order. How can I find out?
Q. What if I design my inventory label(s) but cannot order until I get approval?
Q. What do I do after I finish designing my inventory label?
   
Custom Labels Application Questions:
Q. Why can't I change the text color for my label?
Q. Why is the bold, italic and underline capabilities not working?
Q. How many lines of text can I have on my label?
Q. How do I get the 4th and 5th lines to not be grey?
Q. How do I make the font size larger to fill up my label?
Q. I selected Bold but only my first line of copy turned bold. Why?
Q. How do I change the font for only the 2nd line of text?
Q. What is the minimum order I can purchase?
Q. Can I order multiple label designs with this "Design Your Own" tool?
Q. How do I change my design once my design has already been submitted to the shopping cart?
Q. How can I see the full height of the design screen?
Q. Can I send my design to someone else?
Q. When I print the page I get a black box where the sign design is?
Q. Will I receive a proof of my completed design?
Q. How long will it take to receive my order?
Q. Is the color I see on screen the actual color of my label?
Q. What if I design my label(s) but cannot order until I get approval?
Q. What do I do after I finish designing my label?
Invoices top
Q. Can I pay my invoice right on line?
Q. What payment methods do you accept?
Q. I added my credit card information to the form. Will that be applied to my invoice?
Q. How long will my invoice be available on seton.com?
Q. How can I tell if an invoice has been paid?
Q. How often does this information get updated?
Q. I placed my order, but I do not see an invoice?
Q. What are your payment terms?
Q. Can my accounting department access the invoices?
Q. I need an original invoice mailed to me.
Q. I just registered but I don't see any invoices.
Online Accounts top
Q. How can I change my log-in password?
Q. What do I do if I forget my log-in password?
Q. Do I have to place an order if I register with seton online?
Q. How can I change my personal information on my account?
Q. Do I have to register to place an order with Seton online?
Q. How do I update my account?
Q. Is my log-in case sensitive?
Ordering top
Q. Is ordering online with seton.com safe?
Q. Can I save my shopping and come back to place an order later?
Q. I am tax exempt, what information do you require?
Q. Where can I find your W9 form?
Q. Do you charge tax?
Q. Why doesnt the total amount reflect my coupon discount?
Q. What should I do if I am having problems placing an order online?
Q. How can I see what I've ordered in the past?
Q. How do I use the shopping cart feature?
Q. Is there a minimum order for on-line purchases?
Q. Where can I look up any details from my pending order?
Q. How do I know that my order was successfully placed online?
Q. When will I receive my order?
Q. How do I add items to my shopping cart?
Q. Can I change the quantity of items I have ordered after it has been placed?
Q. How do I place an order?
Q. Do I get a discount by ordering more of the same item?
Q. What happens if I place an order and the item is not in stock?
Q. If I save an order, will I still get the same price if I decide to order it at a later date?
Q. What forms of payment can I use?
Q. What should I do if I have already submitted an order but realize I need to change it?
Q. Why can't I complete my order and check out?
Q. What is difference between old Order History & Order Status vs. My Orders?
Q. Where is my order history?
Q. Why can't I see my order history before 11/30/2002?
Q. When I check out, why does it say "call" in the delivery time field?
Q. Why did the price of my item change when I checked out?
Q. What does Delivery Date mean?
Q. Can I have my order shipped using my own carrier or account?
Privacy & Security top
Q. Is it safe for me to use my credit card online?
Q. If I register with Seton, will other companies gain access to my personal records?
Q. How can I be sure that this website is secure in terms of credit card use?
Products top
Q. What types of payments do you accept?
Q. How can I see what my custom product looks like before I receive it?
Q. How can I get updated reports on Seton's product offerings?
Q. Is everything that is in the catalog offered on-line?
Q. How do I get pricing on my custom products?
Q. I know I need compliancy signs. How do I determine which ones I should have?
Q. How do I search for products on the website?
Q. How can I request material and color samples?
Q. I know what I want my sign to say, but I do not know what type of sign I want. How can I search for this product?
Services top
Q. What is INFO•LINK?
Q. How do I request to stop receiving Seton's email newsletters?
Q. How can I have a print catalog sent to me?
Shipping & Returns top
Q. When will my order ship?
Q. What if I receive my order and it is wrong? Can I return it? Where would I return it?
Q. What should I do if I want my order shipped differently than what is offered by Seton?
Still Need Help? Contact Customer Service top
Q. Can I call and talk to someone?
Q. How can I contact Seton?
Q. Who would I contact to find out about employment opportunities at Seton?
Q. I am located outside of the U.S. Do you have any international locations?