FAQ Answers
Designing Custom Products Online
- General Questions |
| Q. |
Why can't I see your Design Your Own Application? |
| A. |
To make sure you have the correct characteristics (fonts, picots,
etc), we download those items to your browser when you launch
the application. Some companies IT departments restrict access
to their computers for security reasons and this prevents us
from downloading these characteristics to the users machine.
As a result, you will be unable to view our application.
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| Q. |
Can I send my design
to someone else? |
| A. |
Yes, we've supplied
an "e-mail Your Design" icon in the toolbar above the
Design Your Own application. If you click on the icon, it will
allow you to enter an e-mail address and message so you can e-mail
your tag design to a co-worker, friend, purchasing agent, etc.
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to FAQ's |
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| Q. |
When I print the page
I get a black box where the tag design is? |
| A. |
To print the background
image and colors, in Internet Explorer go to "Internet Options" and
check "Print background colors and images".
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| Q. |
Will I receive a proof
of my completed design? |
| A. |
No. A proof is not
needed. The design you create will be manufactured to your specifications
and therefore serves as your proof. Before submitting your order
to the shopping cart, please review your tag carefully. Make
sure words that should be ALL CAPS or Upper/Lower case are represented
properly, that punctuation is present where it should be, and
that spacing between words is accurate.
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| Q. |
Is the color I see
on screen the actual color of my product? |
| A. |
We have tried to
represent the colors on screen as closely as possible to the
actual product colors. But, some screen colors vary so there
may be a slight variation in the tag versus the color depicted
on your screen.
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| Q. |
Can I have my company
logo on my product? |
| A. |
At this time we are
unable to process orders with logos online. If you would like
to have your company logo on your product, please contact a customer
service rep at 1-800-571-2596 between 7am and 9pm EST.
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| Q. |
What if I design my
product but cannot order until I get approval? |
| A. |
You will want to
finalize your design and submit to your shopping cart. Any orders
that are in the shopping cart can be saved as "pending".
This gives you the ability to get additional information if needed
(i.e. purchase order number), confirm quantity needed or to just
save to order at a later date. All prices are good for 30 days
and all pending orders will be saved for one year.
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