FAQ Answers
Invoices |
| Q. |
Can
I pay my invoice right on line? |
| A. |
We don't have that
capability at this time. Please print out a copy of your invoice,
and mail it in with your payment to the remit to address shown
on the form.
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| Q. |
What
payment methods do you accept? |
| A. |
We accept MasterCard,
Visa, American Express and the U.S. Government SmartPay card.
You may also pay your invoice by check or money order.
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to FAQ's |
|
| Q. |
I
added my credit card information to the form. Will that be applied
to my invoice? |
| A. |
No, you must still
print out the invoice form and return it to us with your credit
card information.
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| Q. |
How
long will my invoice be available on seton.com? |
| A. |
Invoices are available
online for two months after the order has been completed.
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| Q. |
How
can I tell if an invoice has been paid? |
| A. |
After payment has
been received, the invoice will display a balance of $0.00.
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|
| Q. |
How
often does this information get updated? |
| A. |
Invoices are updated
daily (overnight).
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| Q. |
I
placed my order, but I do not see an invoice? |
| A. |
Invoices only appear
after the order has been shipped and billed. If your order is
still in production, no invoice will be available until after
it has been shipped to you. You may check the status of your
order by clicking here.
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| Q. |
What
are your payment terms? |
| A. |
Seton's payment
terms are Net 10 days.
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| Q. |
Can
my accounting department access the invoices? |
| A. |
Because invoices
are confidential, access is restricted to the person who placed
the order. Only someone logged into Seton.com with your User
ID and password can access your order information, including
invoices.
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| Q. |
I
need an original invoice mailed to me. |
| A. |
No problem, just
e-mail us at CustSvc_SetonUS@seton.com or call our Customer Service
Department at 1-800-338-5810 and we can reprint your invoice
and have it mailed directly to you.
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| Q. |
I
just registered but I don't see any invoices. |
| A. |
If you register today
by 6:00 pm EST, you will be able to see your invoices tomorrow.
If you register after 6:00 pm, you account information will be
updated by the following morning.
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