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Frequently Asked Questions

If you need help with anything please don't hesitate to contact us or use the FAQ section below.

  1. My account & ordering
  2. Delivery, returns & order tracking
  3. Contact & subscriptions
  4. Other questions
  5. Payment methods

Contact Us
  • 800-345-7819
  • help@seton.com
1. My account & ordering
  • I have an account with you, why can’t I log in to the website?
     You may have an account set up with us for over the phone or faxed orders, but in order to start placing orders over the web you need to register your information this will only take a couple of minutes and full details can be found on the My Account page
  • How do I setup a website account?

    Simply fill out a registration form online to register

  • How do I change my address details?

    You are able to manage your contact details from the My Account page. Alternatively, if you send an email with your old address details and new address details tosales@seton.co.uk

  • Can I email my order to you?

    Yes, you can email your order to sales@seton.co.uk

  • What different ways can I place an order?

    We accept orders via the website, Email, phone and fax.

  • I have forgotten my username and password.

    If you have forgotten your user name and password you can request a new password from the forgotten password link in the "my account" section. Your username will be your email address

3. Delivery, returns & order tracking
  • What are your current delivery charges?

    Our current delivery charges are:

    Orders under £50 £7.95
    Orders between £50-£100 Free Delivery
    Orders between £100-£150 Free Delivery
    Orders between £150-£250 Free Delivery
    Orders between £250-£400 Free Delivery
    Orders between £400-£1000 Free Delivery
    Orders between £1000 Free Delivery
    There may be an additional delivery charge based on non-mainland UK locations and in the instances of non-stock items being delivered (such as bulky, heavy or hazardous goods).
    *Please note these charges are specific to website orders, catalogue charges differ. 
    How can I track my order?
  • To track your order you can contact our Live Chat administrator or our customer service department on 
    01295 226666 You are able to view your order history on the "My Orders" page of your Account.

  • How to I return a product/order?

    If you need to return products or orders please contact our customer service team on 01295 226666. For 
    full guidance on our No Quibble Guarantee, please visit our Terms & Conditions page.

  • Do you offer a next day or same day delivery service?

    We are able to offer a next day or same day delivery service providing the items being ordered are in stock and the order is placed by 5pm (There will be extra charges for this service).

  • Do you deliver outside the UK? (Eire included)

    Yes, we do offer delivery outside of the UK, please contact our quotes team on 01295 226677 to receive
    a quote and place an order.

4. Contact & subscriptions
  • Can I order one of your free catalogues through your website?

    Yes, simply fill out a catalogue request form

  • How can I unsubscribe from your mailing/email list?

    To unsubscribe please email contactus@seton.co.uk with your email address and company address and advise if you would like to be removed from just one list or both.

5. Other questions
  • What are the terms and conditions behind a free gift?

    Free gifts must be requested at the time of ordering and orders must meet required criteria, such as value (excluding delivery and Vat) before they can be added.

  • I have a free gift code how do I redeem this?

    To claim your free gift, coupon or offer codes must be entered in the offercode box of the shopping basket before you reach the checkout.

  • Can I return electronic goods under the WEEE legislation?

    Yes simply fill out a WEEE returns form

  • What are your opening times?

    We are open Monday to Friday from 8.30am until 5.30pm apart from Bank holidays.

  • How can I write a review?

    You can write a review by locating the product you would like to review and clicking on the ‘review this product’ button.

  • Can I obtain a copy of my invoice or receipt?

    Invoices/Receipts will be emailed separately to your order. If you require an additional copy please contact us via customerservice@seton.co.uk

  • How can I check stock of an item?

    To check your item is in stock please contact our sales team on 0800 585 501.

  • I can’t find the product I am looking for what do I do?

    If you are struggling to find a product , please contact our Live Chat agent for help finding the product or contact our quotes department for a quote on a custom item.

  • Do you offer discount on larger orders?

    We have the ability to look at pricing on larger orders for more information on this please contact our quotes department on 01295 226677.

6. Payment methods
  • What are your payment methods and terms?

    We accept the following credit cards.

  • Visa Visa, Visa Debit and Visa Electon
    Solo Solo
    Master Card MasterCard
    American Express (Amex purchasing card only) American Express (Amex purchasing card only)
    Switch Switch
    We offer a £500 instant credit business account (subject to status).

  • Are your prices inclusive of VAT?

    No, VAT will be added on at the end of your order when you progress to the checkout.

  • What measures do you use to prevent fraudulent transactions?

    The site is protected by Verisign.